PAMpered Hands & Body Spa-Policies

Policies

Scheduling Appointments: You are encouraged to schedule appointments at least 2 weeks in advance, especially prior to major holidays. This is especially necessary for gift certificate recipients.
Late Arrivals: In order to receive maximum quality service, please arrive on time. If you arrive late 15 minutes or more for your appointment, your service will be shortened accordingly or you may need to reschedule. Full service price or rescheduling fee will apply.
Cancellations & Rescheduling: A 24-hour notice of cancellation of your appointment or to reschedule is respectively requested. Otherwise a cancellation or rescheduling fee may apply, or if using a gift certificate, it will be reduced or considered redeemed. If calling after hours, please leave a voice message as they are checked regularly.
What To Bring: If your service is for a pedicure, please bring open-toe sandals or flip flops to wear after your service. Disposable flip flops are provided in the event you forget.
Valuables: The Spa cannot be responsible for lost valuables. Our staff will do their best to help you remember everything, jewelry, purse, wallet, jacket, etc., but ultimately this is your responsibility.
Medical: New clients should advise if there are any medical conditions, such as diabetes, pregnancy, chemo treatment, etc. that could alter a service.
Cell Phones: Your service should be a relaxing time. Cell phone use interferes with your service and causes delays. Therefore, cell phone use should be kept to a minimum. Please have ring tones set to vibrate or a very low setting. For massages and skin care sessions, please turn off your cell phone.
Children: To insure your service is a time of relaxation and pampering, please make arrangements for your children. This is also a courtesy for other spa guests.
Sanitation Practices: Your health and safety come first. All implements and files are sanitized according to manufacturers instructions. Sanitizeable files are used on manicure and nail enhancement clients and for pedicures. All items that cannot be sanitized and are meant for one time usage, are disposed of after each client. If you have any questions or concerns about any sanitation practice, please mention it. We want you to feel completely comfortable in every aspect of your service.
Payment Methods: Forms of payment accepted are most major credit cards, cash, personal checks, and Gift Certificates from the Spa or Chamber Cheques from Edmond Area Chamber of Commerce. There is a $30.00 charge on all returned checks.
Guarantees: Your time is important and valuable. Every possible effort is made to insure your appointment starts on time. Customer satisfaction is a top priority and all recommended services are guaranteed under normal use and conditions.
Gratuities: Our staff members are trained and skilled in their profession and their goal is to provide you with the best possible service. Gratuities are appreciated, and are not included in the price of services or gift certificates unless noted. Spa packages prices reflect gratuities for all services.